admin
Senior Member
Registered: 1-Jul-2000
Total Posts: 88
Currently Offline
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 posted on 23-Jul-2004 11:35:27 AM
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Dear Folks,
There has been a fair amount of discussion on the boards about certain issues regarding shipping and posting on the boards and the like. While the boards are a public forum, and we absolutely welcome your comments, certain guidelines need to be followed.
When and if posts become repetitive and/or abusive, they will be deleted. Ongoing violators of this policy will be excluded from participation. This isn�t intended to silence anyone, or even to discourage a spirited public airing of criticism, but when a series of posts consists largely of �Yeah! What (s)he said!�, it gets in the way of real issues. While the squeaky wheel gets the grease, the person who cries �Wolf� long and loud too frequently ultimately undermines his (or her) credibility.
For those of you just tuning in, please allow me to recap:
We have a comparatively small number of packages (from our best estimates, under 5%) that are not arriving within the 7-14 business day window as promised on our shipper�s site;
I have been personally involved both in dealing with individual shipment resolution and with a more general systems analysis approach to resolve the outstanding problems, such as they are;
All customer service issues are being addressed at the highest levels of both our companies, and we are both reading the posts to the boards and the emails you send;
Both our fulfillment house, SureSource, and our company, Hip-O Select, are intensely committed to providing a flawless transaction system to ensure prompt and safe delivery of our music;
We welcome your comments, and all we ask is that they be within the guidelines as set forth above.
Thank you for your continued support and interest in our music.
Thane Tierney
Director, Hip-O Select
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